Terms & Conditions

Last updated: 22.07.2025

1. DEFINITIONS

Hotel Panorama is the hotel establishment where you will be provided with accommodation services and other related facilities in accordance with the Agreement.

Customer: is the person who orders services from Hotel Panorama and who signs the Registration Form when arriving at the Hotel.

Guests: are the Customer and the other persons who will stay in the room or rooms ordered by the Customer at our hotel.

Hotel Agreement: is the agreement between the Hotel on one hand and the Customer and the Guests on the other for the provision of accommodation and all other related services and facilities provided during your stay in the Hotel, excluding third-party services. The Agreement includes these General Terms and Conditions, the Registration Form with its Special Terms, and the Privacy Statement as well as the Privacy Policy.

Third Parties are independent companies and contractors that are permitted by the hotel to provide third-party services to our Guests.

Third Party Services: are services provided by Third Parties, such as indicatively excursions, tours, vehicle leasing, taxi or transportation services, sports, water sports as well as any other services billed directly by the Third Party or indirectly by the Hotel and provided by an independent company or person, who is not an employee of the Hotel.

Booking Agents: are tour operators, travel agents, as well as any third party that, either directly or through an internet platform or any other type of internet means, telephone, or other, arranges for a booking in Hotel Panorama, so as for you to be able to receive accommodation services from us.

Booking Confirmation: is the acceptance by the Hotel of the Customer’s booking request, which includes pricing, rates, arrival and departure dates, number of guests, number of rooms, and all other facilities provided to the Customer and the Guests that will accompany him or her.

Registration Form: the document which is filled in and signed by the Customer at check-in. In the interests of security, kindly note that our guests are required to sign the registration during check-in at the front desk.

2. SERVICES

Hotel Panorama provides services as outlined on our official website and in these General Terms and Conditions, including accommodation services. During their stay, our Guests are able to use a variety of facilities and services, either ours or provided by Third Parties, as well as our food and beverage services, which are all articulated on our website and in the Booking Confirmation. Except as expressly stated on our official website, the Agreement, and the Booking Confirmation, no other services or facilities are provided by the Hotel to Customers and Guests.

3. BOOKING

3.1. Anyone can make a booking, either directly with Hotel Panorama, through our website, or any other procedure adopted by Hotel Panorama for this reason or through Booking Agents. In case that the Customer makes a booking through a Booking Agent, Hotel Panorama shall not be responsible or liable for services that such Booking Agent promised, if such services are not included in the official website of Hotel Panorama or for terms and rates that such Booking Agent did not have the authorization to provide to you.

3.2. To make a booking in Hotel Panorama, you need to be over 18 years old.

3.3. Customer is responsible for providing his personal data, as requested during the booking process, which shall be true and accurate and as imprinted in the Customer’s identification card or passport. In addition, the Customer is obliged to keep their contact details updated as necessary to enable us to provide our services and execute this Agreement. The Hotel will not have any liability to make notifications to the Customer relating to this Agreement if the Customer’s contact details are false, misleading, or outdated and the Customer is not possible to be reached, in which case it is hereby agreed by the Customer that he or she waives his or her right to notifications.

3.4. It is not possible to book a specific room in our hotel, except if this is explicitly stipulated in the Booking Confirmation. The Customer is able to book a specific type of room from a list of room types available on Hotel Panorama’s official website.

3.5. Hotel Panorama has a policy of a maximum number of rooms that can be booked by any Customer. In this context, our Customers can only book up to five (5) rooms for a specific period of time. To book more rooms, please contact Hotel Panorama’s reservation team directly at info@hotelpanorama-aegina.gr and make a special arrangement.

3.6. Your booking request is reviewed and if approved, HOTEL PANORAMA will send you a Booking Confirmation. In case you make a booking through a Booking Agent you will receive a booking voucher. A valid booking voucher that is within the agreement that HOTEL PANORAMA has with such Booking Agent, shall be considered as an equal to a Booking Confirmation. HOTEL PANORAMA will not be obligated to provide accommodation services to you if you have not received a Booking Confirmation.

4. PAYMENT TERMS & CANCELLATION POLICY

4.1. You may pay for your stay in HOTEL PANORAMA with all credit cards, e-banking, money transfer, or any other method to be accepted by us in the future. Our payment policy is as follows: To proceed with confirmation, a one-night payment is required, with the remaining balance due 14 days prior to check-in. In the event of delayed payment, the hotel reserves the right to cancel all future reservations and charge cancellation fees as applicable. Any legal or commercial issues arising from delayed payments by the operator are the full responsibility of the operator who delayed the payment! Our payment policy is presented on our website and will also be provided during the booking process for your specific order, submitted through our web tools and platform, or via Booking Agents or their platforms. A specific payment policy may be provided in the Customer’s Booking Confirmation.

4.2. In case you pay through a credit card, the Hotel has the right to request at your arrival that you show your credit card at the front desk. If you deny showing your credit card or if the name written on the credit card does not match the customer’s name, the Hotel can immediately cancel the Booking Confirmation and refuse to provide accommodation services to you and your Guests. In such case, you may pay cash, and the Hotel will not cancel your Booking Confirmation. In the event that the name on the credit card differs from the customer’s and the credit card owner is present and willing to assume the Role of the Customer, the Hotel will provide accommodation services, provided the credit card owner signs the Registration Form. The following credit cards are accepted: Visa, MasterCard. Personal checks or travel checks are not accepted.

4.3. Our cancelation policy is the following:

For reservations cancelled up to 14 days prior to arrival, there are no cancellation fees.

For reservations cancelled less than 14 days prior to arrival, the cancellation fee amounts to 50% of the total stay.

In the event of a No-Show or departure prior to the scheduled date, the cancellation fee is equal to the total stay.

Please note that the agreed-upon amount is neither refundable nor transferable to other credits. Our cancelation policy is also provided on our website, as well as during the booking process, relating to your specific order, either through our booking tools and platform or through the platforms of Booking Agents. The specific cancellation policy for your approved products and services is included in the Customer’s Booking Confirmation.

4.4. In case you want to change your booking or your arrival and departure dates (check in & check out), you must send your request to the Hotel. The Hotel is not obliged to accept such a request, and this will depend on the Hotel’s availability, the dates you initially booked, and other factors. Additionally, this may incur extra charges, which will be communicated to you. In case the Hotel accepts your request, and you approve any additional charges that may apply, you will receive an updated Booking Confirmation. Only an updated Booking Confirmation will be considered a valid approval of a change to a booking or a change in arrival and departure dates on behalf of the Hotel.

4.5. From January 1, 2024, in compliance with the Greek government's legislation, a new Environmental Fee, known as Climate Resilience Fee, has been implemented. This fee has been created to support resilience against the climate crisis and to fund climate environmental initiatives. The new mandatory tax applies to all bookings in Greek hotels with check-in dates from January 1, 2024. This tax is calculated, charged, and attributed to the tax authorities separately to the reservation value.

The Customer is obliged to pay the Climate Resilience Tax that is imposed by the Greek Government. The Climate Resilience Tax will be payable by guests when checking in and is based on the official rating of the accommodation, as follows:

2 Star Hotels: 2.00€ per room per night

Payment can be made by credit card.

4.6. Any other charges for additional services provided during the Guest’s stay will be either paid immediately or debited to each room’s account. The Customer shall settle the accounts for all rooms booked by them in full before departure. The Hotel shall provide the Customer with a relevant invoice that details the respective charges.

5. MINI BAR TERMS & CONDITIONS

Guests are encouraged to partake of the mini-bar offerings responsibly throughout their accommodation period.

5.1. Charges: Items consumed from the mini bar will be billed to the guest’s room account according to the prices listed.

5.2. Refilling: The contents of the mini bar will be replenished daily by the room service department. However, should you need an additional refill, please contact the room service department.

5.3. Billing: Charges incurred from the mini bar will be finalized and settled upon the guest’s departure.

5.4. Responsibility: Guests assume full responsibility for any damage to or loss of mini bar items during their stay.

5.5. Special Requests: Should guests request specific items to be included in the mini bar, such requests will be honored based on availability and may incur additional charges.

5.6. Refusal of Service: The hotel reserves the unequivocal right to deny service to any guest found in violation of hotel policies.

5.7. Allergies and Dietary Restrictions: Guests with allergies or specific dietary restrictions are advised to verify the suitability of mini bar items prior to consumption.

5.8. Inspection Protocol: To maintain the integrity of inventory records, the hotel reserves the right to perform periodic audits of the mini bar contents.

5.9. Disputes: Guests are urged to promptly report any discrepancies or disputes regarding mini bar billing to the reception.

6. YOUR STAY IN HOTEL PANORAMA

6.1. Check in & check out hours are mentioned in our website, and the Booking Confirmation. In the absence of a relevant mention in such documents, customers and guests may check in at or after 15:00 and must check out by 11:00.

6.2. The Hotel is not obliged to provide accommodation to the Customer and the Guests before 15:00 (early check-in). The Customer may agree with the Hotel; otherwise, an additional charge may apply. If the Customer accepts such charge, then the Hotel will send an amended Booking Confirmation. Any derogation from the aforementioned check-in & check-out hours can only be binding upon the Hotel: a) if stipulated in the Booking Confirmation, or b) if such a change is requested during the Guest's stay, only when the Hotel manager has provided their approval and the Customer has paid the relevant additional charge.

6.3. In case the Customer and his or her Guests do not depart from the room or rooms booked by 12:00 at the date of departure (late check out), the Hotel will have the right to impose an extra charge, depending on the period and the time the Customer and his or her Guests actually departed from the room or rooms.

7. LOST ITEMS, VALUABLES & PROPERTY

In case you lose any items, valuables, or property during your stay in our Hotel, you should immediately inform the front desk of the Hotel. For our Guests' convenience, we keep all lost items, valuables, or property found for a period of one (1) month after the date our personnel found them. In the event that we find any items or valuables, we have no obligation to contact our guests to inform them accordingly. If we are not notified by our Guests that they have lost specific items, valuables or property within one (1) month from their departure (check out date), our Hotel will not have any obligation to return them, since it is our policy to dispose any such lost items, valuables and property that are found in our Hotel after one (1) month. In case of any return of lost items, valuables, and property to you, the postage or courier costs will be borne by you

8. STOLEN ITEMS, VALUABLES & PROPERTY

The hotel is not responsible for any valuable objects, jewels, or money left unattended in all hotel areas. All rooms are equipped with safe boxes available free of charge. You are kindly requested to keep your valuables in the safe box.

9. DAMAGES TO HOTEL PROPERTY

Our Guests are responsible for any damage caused to the Hotel room or any furniture and equipment therein, as well as to the hotel establishment, due to any act or omission attributable to them or their invitees. In such a case, the Customer shall be jointly liable with their guests and invitees. If such damage is detected after the Guests have departed, our Hotel reserves the right to make a charge to the Customer’s credit or debit card, in which case, our Hotel reserves the right to charge the Customer with the cost of replacing any items that were damaged or removed without consent from the Hotel by the Customer, his or her Guests or invitees. The charge will be the full replacement amount of the missing or damaged item, furniture, or equipment.

10. PET POLICY

No pets are allowed in the hotel. Guests arriving with pets will not be accommodated, according to the hotel's policy. This means that any guest attempting to check in with a pet will be turned away.

11. HOTEL OBLIGATIONS

11.1. The Hotel is responsible for providing the accommodation services to its Guests as provided for in its website and the Booking Confirmation, diligently and professionally, showing the appropriate responsibility expected from any quality hotel around the world. HOTEL PANORAMA complies with all mandatory provisions of health and safety regulations and legislation in Greece. In addition, we adhere to all applicable health and safety standards, ensuring that our guests feel secure and comfortable at all times in our hotels and enjoy the highest standards of service.

12. GUEST CONDUCT & SAFETY RULES

12.1. Guests shall behave properly, be decent, and use good manners during their stay in HOTEL PANORAMA. In order to respect the right of all guests of HOTEL PANORAMA to be able to make proper use of all facilities of the hotels, our Guests are required to follow dress codes when using certain facilities of the Hotel, such as restaurant, in which case the Hotel’s employees may deny access to Guests that do not comply with such codes. Guests shall not behave inappropriately, make noises that annoy other guests, or do any harm or inflict any injury to or insult third parties, including Hotel employees or other guests of the Hotel. The Hotel reserves the right to deny access to its facilities, rooms, or establishment to guests who do not comply with the aforementioned rules, as well as appropriate hygiene standards, or have consumed excessive alcohol, which may lead to inappropriate behavior. In case of death, injury or other damage thereof attributable to specific Guests, the Hotel may provide their data details to the police, in order to initiate relevant prosecution procedures and they will be responsible to indemnify and hold our Hotel harmless from and against any claims, actions or damages claimed by any third party or employee due to their actions.

12.2. Smoking is strictly prohibited in the Hotel, including all rooms, public areas, elevators, corridors, lounge, lobby, breakfast, and restaurant areas. When in open spaces outside the Hotel or on balconies, Guests are advised to avoid smoking in a manner that would disturb other guests and their stay and enjoyment of our facilities and services.

12.3. HOTEL PANORAMA does not provide parking for the Guests’ vehicles. It is agreed and accepted that the Hotel will not be responsible for the safety of the Guest’s vehicle and that the Guest shall have in place relevant insurance to cover damages to the vehicle, its destruction, or theft.

12.4. Guests are not allowed to bring their own food and beverages into the Hotel. In case of illness, poisoning, salmonella or other disease caused by the use of food and beverages you brought in the Hotel, you are responsible to immediately inform the front desk of the Hotel and keep the Hotel harmless from and against any claim by any third party for damages caused due to such diseases being transmitted to any other guests or employees of the Hotel.

12.5. You are not allowed to sublet the room provided to you by our Hotel, nor can you provide accommodation in such room to any third party. At your arrival, you are obliged to declare the exact number of guests that will be staying in the rooms that you have booked. No additional guests are allowed, except with the prior approval of the hotel manager, in which case an additional charge may apply.

12.6. In case the Hotel provides wi-fi services, you are obliged to comply with the wi-fi appropriate usage policy, provided to you electronically during activation. Indicatively, you may not use such services for unlawful or fraudulent acts, for defamation, insults to third parties, infringement of intellectual property rights, or proceed in any other act that will lead to denial of service. In addition, Guests are obliged to respect privacy and comply with all applicable legislation, regulations, and guidelines for the protection of personal data when using such Wi-Fi services. The Hotel reserves the right to temporarily or permanently suspend Wi-Fi services to guests who fail to comply with their legal obligations or the Hotel’s Wi-Fi usage policy, without further notice. In this case, the Guest should contact the Hotel's front desk, and Wi-Fi services can be restored with the prior approval of the Hotel's manager. The Hotel may, also, temporarily suspend the provision of wi-fi services for maintenance, support of its systems or updates and upgrades thereof, in which case the Hotel cannot be held liable against its Guests for the unavailability of wi-fi services for any reason whatsoever, since you understand and acknowledge that this constitutes a legal and valid reason for the unavailability of wi-fi services for a limited duration.

12.7. In case you have a complaint, you are encouraged to bring this to the attention of the manager of the Hotel or the front desk during your stay there. Otherwise, it is possible that the Hotel may not be able to examine your complaint if it is submitted after your departure. In any event, the Hotel is not obliged to review or answer to any complaint that is submitted more than six (6) months after the Guest has checked out, in which case you waive your rights to submit such complaint to any competent administrative authority or Court.

12.8. We have required pre-authorization of credit cards/debit cards at check-in. A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax. All credit/debit cards are pre-authorized at check-in. Pre-authorization is not a charge to your account; it is a hold on those funds. Once your actual charge is posted at check-out, it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. Generally, most banks release the hold within 3 to 5 business days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our hotel.

12.9. We strive to provide our guests with the best possible experience during their stay at our hotel. To ensure our clients’ comfort, we kindly inform you that our guests are not allowed to reserve sunbeds at the beach by placing personal belongings on them while they are absent.

12.10. For safety and comfort reasons, the use of candles, incense, and essential oils (including any form of diffusing, vaporizing, etc.) is strictly prohibited in all rooms and suites. These activities will be treated as smoking and may result in a fine. In the event of repeated violations, the hotel reserves the right to terminate the stay without refund.

12.11. Hotel Panorama maintains a strict No In-Room Party Policy to ensure a peaceful and safe environment for all guests. Loud music and disruptive behavior in the rooms or common areas are not permitted. Non-compliance may result in immediate eviction without refund.

13. CANCELLATION BY THE HOTEL

The Hotel reserves the right to cancel any Booking Confirmation or booking at any time, without incurring any costs or liability to the Customer or its Guests. Indicatively, the Hotel may cancel any booking in the following cases:13.1. The Customer has provided false or misleading information regarding their personal identification data and contact details;13.2. The Customer or their guests infringe any provision of this Agreement, which is considered material; 13.3. The Hotel has reasonable grounds to assume that the use of its accommodation services may endanger the hotel's operation, security, or image in public without being attributed to the hotel's territory and/or organization. In all aforementioned cases, the Hotel has the right to keep the deposit paid by the Customer as reimbursement.

14. RELATION WITH BOOKING AGENTS

HOTEL PANORAMA collaborates with booking agents to promote its accommodation services and increase the number of hotel bookings. Nevertheless, HOTEL PANORAMA is an independent contractor and has no authority or control over them. In this context, we conclude agreements with such Booking Agents, but we cannot be bound by promises made by them that go beyond what is provided in our website or deviate significantly from our capabilities and rates. In this context, if such third parties promised products or services not provided on our official website or rates that have not been included in our agreements, then we may not be held liable for such misrepresentations or false promises made by Booking Agents.

15. THIRD PARTY SERVICES

HOTEL PANORAMA allows Third Parties to provide services to our Guests, such as activities, sports, skiing, or other water sports, excursions, tours, transportation, and any other related services. Such Third Party Services are charged extra by these Third Parties, either directly or, in certain cases, they are charged by the Hotel on behalf of those Third Parties or through our internet platforms. HOTEL PANORAMA has no control over such Third Parties, which are independent companies nor can we impose them specific policies and obligations. However, we encourage them to have valid insurance policies in place and adopt appropriate safety measures. Our Guests may use such Third Party Services on their own free will, choice, and responsibility. HOTEL PANORAMA shall not be held liable for any damage, injury, or accident any Guest may incur by using such Third Party Services.

16. PRIVACY AND PERSONAL DATA

We collect, use, share, store, and process your personal data for various purposes, including compliance with Greek Law and Police directives, to provide you with accommodation and other services, and to collect charges. With your consent we may, also, collect, use, share, store and process your personal data pertaining to your preferences, choices, conduct, comments and recommendations, in order to provide you with improved and personalized services, as well as provide you with newsletters, marketing and other promotional material, featured specials, send relevant messages or carry out satisfaction & customer surveys.

17. FORCE MAJEURE

17.1. A “Force Majeure Event” means war or terrorist activity (including cyber-attack), riots, civil commotion, nuclear accident or act of God (including flood, storms, tempest, earthquakes or lightning), strikes, action taken by government, fire or serious explosion, malicious damage, diseases, a pandemic or any other situation out of the control of HOTEL PANORAMA.

17.2. If the performance of any accommodation or other service by the Hotel is prevented or its obligations cannot be performed by reason of any, or any combination, of the Force Majeure Events, the Hotel shall be entitled at its sole and exclusive choice to either cancel the Booking Confirmation and return the deposit to the Customer or provide the opportunity to the Customer to change the date of his or her booking at a later time, after the Hotel’s approval or transfer the booking to another hotel, provided, in both cases, that the Customer is notified within reasonable time of the occurrence and nature of the Force Majeure Event.

17.3. In addition, the Hotel may, at its sole and exclusive choice, either cancel the Booking Confirmation and return the deposit to the Customer or provide the opportunity to the Customer to change the date of his or her booking at a later time, in the following cases:

The whole or a significant part of the Hotel establishment, where the booked rooms are situated, shall undergo urgent or mandatory maintenance; or
There is a failure to supply the Hotel with gas, electricity, water, or electronic communications that is outside of the Hotel’s control; or
In order to prevent or limit a pandemic or the spread of any other disease or any other health and safety threat.

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