Terms & Conditions

Last update: 25.08.2026

1. DEFINITIONS  

Hotel Panorama is the hotel establishment that provides you with accommodation services and other related facilities in accordance with the Agreement.

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Customer: is the person who orders services from Hotel Panorama.

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Guests: are the Customer and other persons who will stay in the room or rooms ordered by the Customer at the Hotel.

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Hotel Agreement: is the agreement between the Hotel on one hand and the Customer and the Guests on the other for the provision of accommodation and all other related services and facilities provided during your stay in the Hotel, excluding third-party services. The Agreement includes these General Terms and Conditions, any Special Terms, the Privacy Statement, and the Privacy Policy.

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Booking Confirmation: is the acceptance by the Hotel of the Customer’s booking request, which includes pricing, rates, arrival and departure dates, number of guests, number of rooms, and all other facilities provided to the Customer and the Guests that will accompany him or her.

​2. SERVICES

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Hotel Panorama provides services as outlined on our official website and in these General Terms and Conditions, including accommodation services. During their stay, our Guests may use a variety of facilities and services, as well as our food and beverage services, as described on our website and in the Booking Confirmation. Except as expressly stated on our official website, the Agreement, and the Booking Confirmation, no other services or facilities are provided by the Hotel to Customers and Guests.

3. BOOKING 

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3.1. Anyone can make a booking, either directly with Hotel Panorama, through our website, or through any other procedure adopted by Hotel Panorama for this reason, or through Booking Agents. In case the Customer makes a booking through a Booking Agent, Hotel Panorama shall not be responsible or liable for services that such Booking Agent promised, if such services are not included in the official website of Hotel Panorama, or for terms and rates that such Booking Agent did not have the authorization to provide to you.

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3.2. To make a booking in Hotel Panorama, you need to be over 18 years old.

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3.3. The Customer is responsible for providing his personal data, as requested during the booking process, which shall be true and accurate and as imprinted on the Customer’s identification card or passport. In addition, the Customer must keep their contact details updated as necessary to enable us to provide our services and execute this Agreement. The Hotel will not have any liability to make notifications to the Customer relating to this Agreement if the Customer’s contact details are false, misleading, or outdated and the Customer is not possible to be reached, in which case it is hereby agreed by the Customer that he or she waives his or her right to notifications.

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3.4. It is not possible to book a specific room in our hotel, except if this is explicitly stipulated in the Booking Confirmation. The Customer may book a specific room type from the list of room types available on Hotel Panorama’s official website.

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​4. PAYMENT TERMS & CANCELLATION POLICY 

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4.1. You may pay for your stay in Hotel Panorama with all credit cards, e-banking, money transfer, or any other method to be accepted by us in the future. Our payment policy is as follows: To confirm your reservation, a 20% deposit of the total reservation cost is required. If payment is delayed, the hotel reserves the right to cancel all future reservations and charge applicable cancellation fees. Our payment policy is presented on our website and will also be provided during the booking process for your specific order, submitted through our web tools and platform, or via Booking Agents or their platforms. The Customer's Booking Confirmation may include a specific payment policy.

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4.2. In case you pay through a credit card, the Hotel has the right to request upon your arrival that you show your credit card at the front desk. If you deny showing your credit card or if the name written on the credit card does not match the customer’s name, the Hotel can immediately cancel the Booking Confirmation and refuse to provide accommodation services to you and your Guests. In such case, you may pay cash, and the Hotel will not cancel your Booking Confirmation. If the name on the credit card differs from the customer’s name and the credit card owner is present and willing to assume the Role of the Customer, the Hotel will provide accommodation services, provided the credit card owner signs the Registration Form. The following credit cards are accepted: Visa, MasterCard. We do not accept personal checks or travel checks.

4.3. Our cancellation policy is the following:

For reservations canceled up to 14 days prior to arrival, there are no cancellation fees.

For reservations canceled less than 14 days before arrival, the cancellation fee is 50% of the total stay.

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In the event of a No-Show or departure before the scheduled date, the cancellation fee equals the total stay.

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Please note that the agreed-upon amount is neither refundable nor transferable to other credits. Our cancellation policy is also provided on our website and during the booking process for your specific order, either through our booking tools and platform or through Booking Agents' platforms. The specific cancellation policy for your approved products and services is included in the Customer’s Booking Confirmation.

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4.4. In case you want to change your booking or your arrival and departure dates (check-in & check-out), you must send your request to the Hotel. The Hotel is not obliged to accept such a request; acceptance depends on the Hotel’s availability, the dates you initially booked, and other factors. Additionally, this may incur extra charges, which we will inform you of. In case the Hotel accepts your request, and you approve any additional charges that may apply, you will receive an updated Booking Confirmation. Only an updated Booking Confirmation will be considered a valid approval of a change to a booking or a change in arrival and departure dates on behalf of the Hotel.

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 4.5. From January 1, 2024, in compliance with the Greek government's legislation, a new Environmental Fee, known as Climate Resilience Fee, has been implemented. This fee supports resilience against the climate crisis and funds climate and environmental initiatives. The new mandatory tax applies to all bookings in Greek hotels with check-in dates from January 1, 2024. This tax is calculated, charged, and attributed to the tax authorities separately from the reservation value.

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The Customer must pay the Climate Resilience Tax imposed by the Greek Government. The Climate Resilience Tax will be payable by guests when checking in and is based on the official rating of the accommodation, as follows:

• 2 Star Hotels: 2.00€ per room per night

Payment can be made by credit card.

4.6. Any other charges for additional services provided during the Guest’s stay will be either paid immediately or debited to each room’s account. The Customer shall settle the accounts for all rooms booked by them in full before departure. The Hotel shall provide the Customer with an invoice detailing the respective charges.

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5. YOUR STAY IN HOTEL PANORAMA 

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5.1. Check-in & check-out hours are mentioned on our website and in the Booking Confirmation. If these documents do not mention check-in and check-out times, customers and guests may check in at or after 15:00 and must check out by 11:00.

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5.2. The Hotel is not obliged to provide accommodation to the Customer and the Guests before 15:00 (early check-in). The Customer may agree with the Hotel; otherwise, an additional charge may apply. If the Customer accepts such charge, then the Hotel will send an amended Booking Confirmation. Any derogation from the aforementioned check-in & check-out hours can only be binding upon the Hotel: a) if stipulated in the Booking Confirmation, or b) if such a change is requested during the Guest's stay, only when the Hotel manager has provided their approval and the Customer has paid the relevant additional charge.

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5.3. In case the Customer and his or her Guests do not depart from the room or rooms booked by 12:00 on the date of departure (late check out), the Hotel will have the right to impose an extra charge, depending on the period and the time the Customer and his or her Guests actually departed from the room or rooms.

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6. LOST ITEMS, VALUABLES & PROPERTY

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In case you lose any items, valuables, or property during your stay in our Hotel, you should immediately inform the front desk of the Hotel. For our Guests' convenience, we keep all lost items, valuables, or property found for one (1) month after the date our personnel found them. If we find any items or valuables, we are not obligated to contact our guests to inform them. If we are not notified by our Guests that they have lost specific items, valuables or property within one (1) month from their departure (check out date), our Hotel will not have any obligation to return them, since it is our policy to dispose of any such lost items, valuables and property that are found in our Hotel after one (1) month. In case of any return of lost items, valuables, and property to you, the postage or courier costs will be borne by you

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7. STOLEN ITEMS, VALUABLES & PROPERTY

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The hotel is not responsible for any valuable objects, jewels, or money left unattended in all hotel areas. All rooms are equipped with safe boxes available free of charge. Please keep your valuables in the safe box.

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8. DAMAGES TO HOTEL PROPERTY

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Our Guests are responsible for any damage caused to the Hotel room, any furniture and equipment therein, or the hotel establishment, due to any act or omission attributable to them or their invitees. In such a case, the Customer shall be jointly liable with their guests and invitees. If such damage is detected after the Guests have departed, our Hotel reserves the right to make a charge to the Customer’s credit or debit card, in which case, our Hotel reserves the right to charge the Customer with the cost of replacing any items that were damaged or removed without consent from the Hotel by the Customer, his or her Guests or invitees. The charge will be the full replacement amount of the missing or damaged item, furniture, or equipment.

9. PET POLICY

No pets are allowed in the hotel. Guests arriving with pets will not be accommodated, according to the hotel's policy. This means that any guest attempting to check in with a pet will be turned away.

10. HOTEL OBLIGATIONS 

10.1. The Hotel is responsible for providing the accommodation services to its Guests as provided for in its website and the Booking Confirmation, diligently and professionally, showing the appropriate responsibility expected from any quality hotel around the world. Hotel Panorama complies with all mandatory provisions of health and safety regulations and legislation in Greece. In addition, we adhere to all applicable health and safety standards, ensuring that our guests feel secure and comfortable at all times in our hotels and enjoy the highest standards of service.

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11. GUEST CONDUCT & SAFETY RULES 

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11.1. Guests shall behave properly, be decent, and use good manners during their stay in Hotel Panorama. In order to respect the right of all guests of Hotel Panorama to be able to make proper use of all facilities of the hotel, our Guests are required to follow dress codes when using certain facilities of the Hotel, such as the restaurant, in which case the Hotel’s employees may deny access to Guests that do not comply with such codes. Guests shall not behave inappropriately, make noises that annoy other guests, or do any harm or inflict any injury to or insult third parties, including Hotel employees or other guests of the Hotel. The Hotel reserves the right to deny access to its facilities, rooms, or establishment to guests who do not comply with the aforementioned rules, appropriate hygiene standards, or who have consumed excessive alcohol, which may lead to inappropriate behavior. In case of death, injury or other damage thereof attributable to specific Guests, the Hotel may provide their data details to the police, in order to initiate relevant prosecution procedures, and they will be responsible to indemnify and hold our Hotel harmless from and against any claims, actions or damages claimed by any third party or employee due to their actions.

11.2. Smoking and vaping are strictly prohibited in the Hotel, including all rooms, public areas, elevators, corridors, lounge, lobby, breakfast, and restaurant areas. When in open spaces outside the Hotel or on balconies, Guests are advised to avoid smoking and/or vaping in a manner that would disturb other guests and their stay and enjoyment of our facilities and services.

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11.3. Hotel Panorama does not provide parking for the Guests’ vehicles. It is agreed and accepted that the Hotel will not be responsible for the safety of the Guest’s vehicle and that the Guest shall have in place relevant insurance to cover damages to the vehicle, its destruction, or theft.

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11.4. Guests are not allowed to bring their own food and beverages into the Hotel. In case of illness, poisoning, salmonella or other disease caused by the use of food and beverages you brought into the Hotel, you are responsible for immediately informing the front desk of the Hotel and keeping the Hotel harmless from and against any claim by any third party for damages caused due to such diseases being transmitted to any other guests or employees of the Hotel.

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11.5. You are not allowed to sublet the room provided to you by our Hotel, nor can you provide accommodation in such room to any third party. Upon your arrival, you are obliged to declare the exact number of guests that will be staying in the rooms that you have booked. No additional guests are allowed, except with the prior approval of the hotel manager, in which case an additional charge may apply.

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11.6. In case the Hotel provides wi-fi services, you are obliged to comply with the wi-fi appropriate usage policy, provided to you electronically during activation. Indicatively, you may not use such services for unlawful or fraudulent acts, for defamation, insults to third parties, infringement of intellectual property rights, or proceed in any other act that will lead to denial of service. In addition, Guests must respect privacy and comply with all applicable legislation, regulations, and guidelines for protecting personal data when using these Wi-Fi services. The Hotel reserves the right to temporarily or permanently suspend Wi-Fi services to guests who fail to comply with their legal obligations or the Hotel’s Wi-Fi usage policy, without further notice. In this case, the Guest should contact the Hotel's front desk, and Wi-Fi services can be restored with the prior approval of the Hotel's manager. The Hotel may also temporarily suspend the provision of wi-fi services for maintenance, support of its systems or updates and upgrades thereof, in which case the Hotel cannot be held liable against its Guests for the unavailability of wi-fi services for any reason whatsoever, since you understand and acknowledge that this constitutes a legal and valid reason for the unavailability of wi-fi services for a limited duration.

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11.7. In case you have a complaint, you are encouraged to bring this to the attention of the manager of the Hotel or the front desk during your stay there. Otherwise, the Hotel may not be able to examine your complaint if you submit it after your departure. In any event, the Hotel is not obliged to review or answer to any complaint that is submitted more than six (6) months after the Guest has checked out, in which case you waive your rights to submit such complaint to any competent administrative authority or Court.

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11.8. We have required pre-authorization of credit cards/debit cards at check-in. A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax. We pre-authorize all credit/debit cards at check-in. Pre-authorization is not a charge to your account; it is a hold on those funds. Once your actual charge posts at check-out, it can take 24 hours to 30 days for your bank to remove the original pre-authorization. Generally, most banks release the hold within 3 to 5 business days. You are responsible for understanding how your bank handles all transactions, including pre-authorizations. We cannot remove pre-authorizations directly through our hotel.

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11.9. We strive to provide our guests with the best possible experience during their stay at our hotel. To ensure our clients’ comfort, we kindly inform you that guests may not reserve sunbeds at the beach by placing personal belongings on them while they are absent.

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11.10. For safety and comfort reasons, the use of candles, incense, and essential oils (including any form of diffusing, vaporizing, etc.) is strictly prohibited in all rooms and suites. These activities will be treated as smoking and may result in a fine. In the event of repeated violations, the hotel reserves the right to terminate the stay without refund.

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11.11. Hotel Panorama maintains a strict No In-Room Party Policy to ensure a peaceful and safe environment for all guests. Loud music and disruptive behavior in the rooms or common areas are not permitted. Non-compliance may result in immediate eviction without refund.

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12. CANCELLATION BY THE HOTEL

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The Hotel reserves the right to cancel any Booking Confirmation or booking at any time, without incurring any costs or liability to the Customer or its Guests. Indicatively, the Hotel may cancel any booking in the following cases:

12.1. The Customer has provided false or misleading information regarding their personal identification data and contact details.

12.2. The Customer or their guests infringe any provision of this Agreement, which is considered material.

12.3. The Hotel has reasonable grounds to assume that the use of its accommodation services may endanger the hotel's operation, security, or image in public without being attributed to the hotel's territory and/or organization. In all aforementioned cases, the Hotel has the right to keep the deposit paid by the Customer as reimbursement.

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